Attracting attention in the ERP VAR channel
NetSuite recently announced that resellers will receive 100% commission in the first year and 10% thereafter as part of the SP 100 program. This is reportedly in an effort to win over value added resellers (VARs) who are currently aligned with Microsoft or Sage. See article in PC World. This program addresses the problem that resellers have getting up-front revenue to pay for sales cycles, commissions, and costs that are incurred during the initial deployment.
Channel Move or Publicity Stunt?
The program attempts to reward VARs (strapped for cash) in the short term, while helping NetSuite (channel problems) in the future. The question to consider is how much is the reward compared with giving up future revenue.
Let’s assume that a customer has budgeted $100,000 to spend over 7 years for an ERP system. This money can be spent on license fees, maintenance, hardware, and ongoing customizations. The table below shows a typical schedule of payments.
The net present value (NPV at 2% discount rate) of these payments favors SaaS by $3,500, but we will ignore that for now.
With the traditional model, the spending is upfront and is focused on hardware, software, migration, training, customization, and integration. This is critical to mid-size businesses which require these services to match existing infrastructure and business process requirements. Many times this cost can be 3-4 times the cost of the license.
With SaaS, the majority of the $100k is spent in later years with a focus on eliminating the cost of maintaining software and paying IT personnel. Customization, implementation, and training may only be 1 time the cost of an annual payment. This model is best suited for companies which can utilize off the shelf solutions that require little integration with existing systems.
VAR Payment Schedule
Assuming that VARs earn a 30% margin on training, implementation, and integration tasks, the payment schedule for VARs under the various plans is listed below.
So VARs earn about the same amount of money across the different plans over a 7-year period when the customer pays $100,000.
NetSuite is beginning to focus on the VAR channel to help get higher end customers. This is good for the VAR industry. However, the 100% year one commission program awards smaller VARs that sign up customers without adding a significant amount of value. NetSuite will end up with many low end VARs that have little incentive to maintain a relationship with their clients. More importantly, VAR programs suffer when the vendor’s main strategy is direct sales.
We doubt that this program will tempt VARs that are currently aligned with a channel focused vendor and drive value from customization and integration work.