Comments on: NetSuite Outage and Cloud Service SLAs

By: julien

julien — Mon, 06 Dec 2010 16:44:01 +0000

Another aspect of this is that in some critical moments, losing access to financial assets can represent lost much much bigger than the cost of the monthly fees. Losing a contract because you cant provide live data during a meeting with a potential customer is not something you wish to live.

By: Cloud Computing Leaders

Cloud Computing Leaders — Tue, 27 Jul 2010 17:46:02 +0000

The bad part of cloud computing is, if you lose internet may perhaps be due to a lightning strike, unpaid bill, ISP server glitch, etc) you can’t access any of your data!

By: djohnson

djohnson — Thu, 13 May 2010 19:25:21 +0000

Gerald – thanks for the comment – let’s hope we can influence others through our blog. First we can standardize the SLA, maybe next we can work on data standards.

By: Gerald Park

Gerald Park — Thu, 13 May 2010 19:21:16 +0000

Epicor recently launched a new SaaS ERP offering for small manufacturers. I believe that they offer a similar service level agreement (SLA) to NetSuite and Acumatica – 99.5%. Maybe they got the idea from your article